Trust & Safety Analyst, Moderation

Job Description

In this role, the Analyst, T&S, Moderation (II) will split their time between reviewing project submissions to ensure that they meet our rules, processing reports of guideline breaches and terms of service violations, communicating with our community of backers and creators, restricting activity on the platform where necessary, and conducting independent research. The Moderation vertical also helps T&S to develop new policies and procedures as needed, keeping up with industry trends. The salary for this role in the United States is $60,000 - 75,000.

What you'll do:

• Maintan a general understanding of how T&S functions within the larger Kickstarter organization.
• Possess a deep understanding and knowledge of Kickstarter’s Community Guidelines and Terms of Use.
• Work alongside Outreach and relevant departments to communicate user behavior where relevant.
• Maintain high standards of confidentiality regarding PII, tool use, and Moderation decisions.
• Investigate Kickstarter’s project submission queue, project report queue, and comment moderation queue, Respond to Backer Removal request queue, track and identify misleading behavior and TOU violations, restricting user behavior where needed via Admin Tool.
• Enforce project submission rules equitably.
• Report ‘gray areas’ where policies are not sufficient to protect the platform or Kickstarter’s interests.
• Escalate projects to the Manager, T&S Moderation (I) / Director, Trust & Safety when necessary.
• Respond to inbound Zendesk tickets from Creators and Backers, maintain SLAs.
• Catalog workflows, log noteworthy events, and apply data to improve procedures to ensure we are enforcing equitably.
• Apply and maintain Creator labels for specific allowances, such as TOF (“Trusted for Overlapping Fulfillment”).

About You:

• 1-2 years of experience moderating user-generated content on an online platform
• Comfort working in unprecedented topic areas.
• Comfort reviewing potentially triggering material.
• Ability to maintain objectivity around rules while respecting context and perspective.
• Excellent written communication and documentation skills.
• Good working knowledge of social media and the evolving sphere of moderation.

What You'll Enjoy - A fully remote workforce with plenty of opportunities to get to know your colleagues - 100% employer-paid health plan offerings - 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years - 25 volunteer hours each year to give back to your community - 16 weeks of parental leave plus fertility/family planning resources - A 4-day/32-hour workweek! Kickstarter is currently experimenting with one so that we can all enjoy long weekends - Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work You can read more about our benefits and working at Kickstarter at our Jobs page: https://jobs.kickstarter.com/ Our Fully Virtual Team We’re currently able to support employees based in the following US locations: CA, CO, CT, FL, GA, MA, MD, NC, NJ, NY, OR, VA, and WA. We're also able to support employees in the United Kingdom and Canada (Ontario & British Columbia). If you live in—or are willing to move to—any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. Kickstarter is a Public Benefit Corporation, and our mission is to help bring creative projects to life. We measure our success as a company by how well we achieve that mission, not by the size of our profits. In our charter, we spell out our mission, our values, and the commitments we have made to pursue them. Apply for this job