Regional Process Manager Americas

Job Description

The Regional Process Manager runs, supports, or enables commercial transactions for Cisco’s customers, partners, or internal collaborators. They specialize in one or more areas of the end-to-end commerce process. The Regional Process Manager drives efficiency in operational processes with a focus on removing friction for partners, improving efficiency and ensuring positive customer experience, maintaining data quality and compliance.

Ensure that Cisco’s customers’, partners’ and internal team members' transactions are executed seamlessly, with a constant focus on customer experience.

Possesses a high and end to end level of expertise across their domain which is demonstrated for resolution of sophisticated issues and customer concerns

See opportunities to streamline and automate segments of Cisco’s commerce processes or internal processes. Engages cross-functionally to drive execution of those opportunities

Perform data analysis using specialized and holistic domain knowledge and business expertise. Identify patterns in data, draw insights and make recommendations to fix issues, and optimize processes in order to avoid future issues and maintain data quality.

Identify & log problems that impact ability to deliver an efficient and simplified experience

Develop recommendations for new business processes and adaption of business tools in support of changes

Accountable for exception management decision making for transactional/case management activities performing the right level of risk assessment & documentation

Orchestrates the regional engagement with Global Delivery Centers & Strategic vendors with views to drive flawless performance, alignment to SLAs and quality standards

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco