Fraud Analyst (Contractor)

Job Description

About the Company: Teachable is a no-code platform for creators who want to build a more impactful business through courses, coaching, downloadable content, and community. With Teachable, creators can engage their online audiences and get paid—on their own terms. Today, tens of thousands of creators use Teachable to share their knowledge and, to date, have reached more than 46 million students around the world. Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team! About the Role: Teachable’s Fraud team plays a critical role in maintaining acceptable chargeback rates for our payment processing activities. We rely on this team to investigate suspicious transactions and ensure compliance with relevant laws and regulations and company policy. We are currently seeking a skilled and dedicated Fraud Analyst who will focus on identifying and managing fraud across our platform, ensuring the integrity of our offerings and protecting our company, employees, and creators. You will work alongside other members of the fraud team and cross-functionally, enabling us to continue to provide high-quality services to our users and maintain our position as a leader in the industry.

Responsbilities:

• Develop and implement fraud prevention strategies and controls
• Maintain up-to-date knowledge of fraud trends and industry best practices
• Collaborate with other departments to ensure compliance
• Use Excel and other software tools (including our in house Staff app) to monitor Teachable customers for elevated levels of fraud and escalate actions accordingly, up to removing Creators from the platform
• Use critical thinking and analysis to determine whether schools and students are fraudulent under Teachable’s standards
• Correspond with customers via email to inform them of potential fraud and possible solutions
• Assist customers in disputing fraudulent transactions by entering data into our payment processor portal

Qualifications:

• 2-3+ years in fraud detection, investigation, and prevention
• Strong written communication skills with the ability to explain complicated processes in writing in “plain English” to customers
• Familiarity with Excel and overall comfort with math/numbers
• Strong attention to detail
• Ability to adapt to different scenarios
• Strong Interpersonal skills - emailing customers and adjusting email tone to reflect the situation
• Comfortability navigating social media platforms
• Knowledge of SQL a plus

Additional Details

• This is a contractor position through our Employer of Record partner in the Philippines
• There may be potential to convert to full time (with benefits) depending on business needs
• Working days are Monday through Friday, with expectation of 40 hours per week.

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