Customer Support Representative – German Speaker (Maternity Cover)

Job Description

Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E

Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?

The primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Your main duties:

• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Handles a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement, and builds customer relationships

Required:

• Bachelor’s degree (BSC/BA)
• 1-3 years’ experience in customer support
• Fluent German knowledge
• English language knowledge minimum B2 level,
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal)
• Customer Service attitude
• Strong attention to details
• Punctuality

Then we want to hear about you!

What Eaton offers:

• Competitive compensation and benefits package
• Excellent working environment – safety and ethic are really important for us
• Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
• Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

Our recent awards:

• FORTUNE’s 2021 World’s Most Admired Companies list
• One of the World's Most Ethical Companies 2021 by Ethisphere
• Top 50 Employers List 2020 by Woman Engineer Magazine
• Best Place to work for LGBTQ Equality 2020 by Human Rights Campaign
• Named to 100 Best Corporate Citizens 2020 list for 13th consecutive year by 3BL Media
• 100 Best Corporate Citizens list for 11th consecutive year by Corporate Responsibility

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: Europe, Middle East, Africa
Organization: ES EMEA Sales and Marketing Customer Experience

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: No