Quality Control Associate

Job Description

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Quality Control team is looking for positive, hard-working individuals that thrive when working on detail oriented and analytical responsibilities to join our team committed to providing our clients with the best possible FareHarbor experience. Quality Control daily responsibilities are split between routine dashboard audits and innovative projects that come from analysis of audit results. Both duties aim to interpret how the product is currently being used by FH Admins and Clients and improve product usage to maximize revenue. Improvement often includes elevating the need for continued education of FH Admins or Clients and working with the Product Team to minimize opportunities for mistakes to occur in the future. In summation – you can think of QC as Vitamin C to the immune system of our dashboards!

What you’ll do here:

• Work in all stages of the product cycle to increase dashboard and website quality and client revenue
• Conduct routine audits, perform ad hoc analysis and report findings to internal teams
• Research, develop and lead projects aimed to increase client revenue
• Communicate across teams (and continents!) to identify training needs and fortify best practices
• Maintain expert FareHarbor knowledge, stay on top of all new feature releases, and provide valuable feedback to the product teams
• Help develop, improve, and implement standard operating procedures

Requirements:

• Stellar attention to detail and deadlines, utilizing great problem solving and critical thinking skills
• Quick moving and results driven, taking pride in your work and having confidence in your abilities
• Excellent communication - professional and positive in both verbal and written communication
• Thrive in multitasking and prioritizing different projects

Benefits

• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars)
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
  • Individual skill development & growth programming
• Social hours & events and team-building
• 26 vacation days per year

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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