L3 Technical support

Job Description

We are looking for L3 Technical Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Description:

· Candidate should be able to work under pressure and prioritize work to ensure routine maintenance tasks, customer needs and infrastructure stability are all maintained.

· Candidate must have strong proficiency in written/verbal communication skills to effectively communicate and report out on status of current activities.

· Candidate must be a team player, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.

· Position will provide 24 hour on-call support for escalation of site issues impacting production.

· Must have strong knowledge of Microsoft TEAMS, SharePoint and OneDrive to support end-users

· Windows Server 2016 and Microsoft SQL Server experience required

· Microsoft, Comptia and/or Cisco certifications preferred, but not required

· Project Management skills a plus.

Requirements

· Strong troubleshooting capabilities are required to provide client hardware support in a predominantly Windows OS environment. Types of hardware supported include, but are not limited to; laptops, desktops, monitors, printers (Canon multi-function, HP laser, Lexmark dot matrix and Zebra label printers) phones (Cisco IP desk phones and smartphones), tablets (iOS and Windows), scanners and handheld 2-way radios.

· Responsible for ticket queue management?for?incident resolution/fulfillment, coordination of local and regional hardware installs, change management and routine preventative maintenance tasks.

· Supports server and network infrastructure to include; CISCO switches, routers, Windows servers (both physical and virtual), NAS devices, UPS, HVAC and associated monitoring services.

· Strong knowledge of VMWare, Windows Server 2016, CISCO network hardware, TCP/IP, DNS, DHCP and network folder security is required.

· Configures?and installs Cisco network switches and routers to support LAN and WAN communication needs. Strong troubleshooting capabilities in this area are required.

· Designs,?installs and configures multiple Windows Server Platforms to meet Regional IS and local Manufacturing strategic directions. Strong troubleshooting capabilities in this area are required.

· Candidate will be required to have knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Gateways, Cisco Call Manager) and Video Conferencing (install and setup multi-point videoconference equipment)

Roles / Responsibilities

· Manage / audit Telecom Rooms to ensure they meet client standards

· Escort external vendors to/from data centers / computer rooms / manufacturing floor to support regional initiatives and maintenance activities

· Perform Server patching as required by client

· Perform monthly client patching for administrative and mission critical systems

· Investigate/support sitescan alarms and SCOM alerts

· Support as required Priority 1 and Priority Service Restoration Bridges and assist with local countermeasure implementations

· After hours support required for select shift coverage, this does include potential shift rotations and on-call availability with Saturday and Sunday weekend work for maintenance and projects support

· Support Network switch and Wi-Fi access points

· Support change controls as directed by client, these include but not limited to business owned add/move/changes, network device add/move/changes, mission critical device add/move/change sand shop power outages

· Perform first line of support of manufacturing systems

· Perform shared drive, folder and group access requests

· Support Statement of Work creation for network add/move/change

· Perform Telecom Room activities including monitoring for power and temperature along with a daily checklist review per individual site requirements

· Perform server and storage activities including server monitoring and troubleshooting, hardware replacement, new server racking in coordination with client hardware/network provider

· Perform network activities including data center and network telecom maintenance, monitoring and troubleshooting, does include such items as new switch installations and port activations

· Hot swap of equipment on mission critical network

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."