Director, Individual Disability Claims

Job Description

Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Director, Individual Disability Claims

Job Description

What is the opportunity?

This role is responsible for the leadership and strategic vision of our Individual Disability Claims Operation. You will lead and motivate a team of claims leaders and professionals who are responsible for delivering an exceptional client and advisor experience at the moment of truth for our Individual Disability products. You will work collaboratively with senior leaders within our Insurance business to create a claims value proposition and experience that enables stronger sales to grow our business.

What will you do?

• Effectively balance the needs of many key stakeholders (sales team, brokers, group risk partners, product, pricing, reinsurance, corporate underwriting) when making claims decisions, while also delivering on client and advisor expectations

• Develop and implement a corporate philosophy within claims that is consistent with legal and regulatory requirements, corporate financial goals and customer service needs

• Create a culture of continuous improvement and innovation within the claim operations to enable Industry leading process and services

• Lead and enable the claims team to achieve and exceed client experience NPS (Net Promotor Score) target and high Employee Engagement scores

• Create a culture of ownership and accountability with respect to effective and timely resolution of client concerns and issues

• Identify emerging trends and provide insight and direction on claims practices to respond to such trends

What will you need to succeed?

• Minimum 10 years of disability leadership experience

• Proven leadership experience of large client facing operational teams with complex roles

• Demonstrated motivational thought leadership and innovative growth mindset

• Must have superior communication skills; able to communicate directly in a professional manner, with our clients as well as our internal and external business partners

• Ability to lead strategic priorities with impact and influence

• Proven success in executing change while supporting employees through the process and enabling them to focus on business priorities

• Proven ability to coach, mentor, and support professionals to achieve their career objectives

• Ability to write and speak in French is preferred and considered an asset

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

Job Summary

Plan and direct strategies for all aspects of insurance claims to meet operational, financial, and service requirements for the company. Manage activities through senior managers and managers and implement corporate and divisional strategic plans and budgets.

Address:

MISSISSAUGA, Ontario, Canada

City:

CAN-ON-MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Insurance

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-07-21

Application Deadline:

2023-08-05

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.