Vendor Maintenance Manager (Contract)

Job Description

Based in Manila, Philippines, the Manager will perform duties related to the vendor maintenance operations as a back-fill from July 2023 to December 2023 and reports to the Vendor Authentication Senior Manager. The responsibilities focus on vendor maintenance operations to support the Procure to Pay function. He/she will function as the 2nd level escalation point within the Vendor Maintenance work unit to create, modify, and block vendors. The Manager will oversee the day-to-day operations of the Vendor Maintenance AP Analysts(Capgemini) Team, lead the day to day operations of the Vendor Authentication team and serve as the customer service liaison for both internal and external customers.

Core Responsibilities:

• Ensure adherence to Sony Pictures Entertainment (SPE) master data management processes, controls, and policies
• Provide day-to-day supervision of offshore staff consisting of internal resources and outsourced personnel
• Troubleshoot issues, serving as a resource for complex problems and helping to identify and resolve upcoming or potential issues
• Demonstrate high level oral and written communication skills across varying levels of management, across departments, and with external suppliers
• Monitor pending requests and manage workload timely processing of requests
• Function as first level support for escalation of complex concerns or discrepancies
• Proactively seek out potential data integrity issues to mitigate the risk of downstream system implications
• Conduct routine audits of vendor additions and updates, validating that the master data is complete in accordance with best practices
• Lead Vendor Management ESOAR initiatives to drive common process and functional solutions globally
• Manage the transition of the process changes with the Service Delivery Center, including updating desktop procedures and internal control documentation
• Effectively and professionally manage persistent calls and challenging internal and external relationships, providing service recovery assistance wherever possible
• Determine where judgment needs to be made and route to appropriate management personnel when escalation is necessary
• Partner with the Information Security and Investigation Teams to strengthen processes
• Communicate with the appropriate Legal, Compliance, and Information and Compliance teams whenever potential fraud risk is detected

Job Requirements:

• Bachelor’s degree required, MBA or post- secondary education preferred
• Minimum 3 years Supervisory experience
• Experience with vendor data management processes
• Familiarity of the Procure to Pay process (Requisition to Payment)
• Experienced and proficient in Microsoft Office Applications required
• Ariba and SAP knowledge a plus
• Entertainment experience preferred
• Strong analytical thinking and problem-solving skills (passion for data and accuracy)
• Understands overall impacts of data changes and experience level to make the appropriate decisions
• Contributes to a collaborative, productive work environment through positive relationships with Senior Leadership, Managers, Employees, and the community
• Extremely detail-oriented with good organizational skills, able to balance multiple tasks in a time sensitive atmosphere
• Demonstrates a strong understanding of how data management processes fit into overall procure to pay process
• Ability to manage multiple requirements and meet stringent deadlines
• Emotional stability is needed to deal with stressful situations
• Demonstrates strong and effective verbal and written communication skills necessary to interact effectively with internal and external customers as needed
• Can effectively assess situations, consider alternatives, and choose the appropriate course of action
• Can articulate and support the Organizational mission, vision, and values as well as departmental goals
• Demonstrates an awareness of incorporating internal and external customer satisfaction into daily work ethic
• Contributes new ideas, makes helpful suggestions for change in a dynamic work environment
• Can effectively respond to a changing workload while maintaining flexibility as priorities change
• Demonstrates willingness to perform additional duties when requested
• Demonstrates Leadership skills and mentors’ the Capgemini AP Analyst Team
• Willing to work the night shift (12am to 9am Manila time)