GSOC Operator

Job Description

The Global Security Operations Center (GSOC) “Operator” is a key member of a team responsible for providing essential service support for all safety, security, and crises impacting Sony Pictures Entertainment (SPE) facilities, productions, special events, travelers, and personnel on a global scale. Working in a fast-paced and innovative fusion center, Operators are required to possess exceptional analytical and incident management skills. GSOC Operators play an integral role in operational security, facility safety, crisis management, content protection, traveler safety, and overall duty of care, using various security systems and monitoring software to detect and triage critical incidents. Since the GSOC is a 24/7 operation, operators are expected rotate periodically between day, afternoon, and night shifts.

Core Responsibilities

• Dispatching and coordinating response to incidents that occur on company premises and/or sites of special interest (e.g., productions, events, etc.), using the appropriate communication methods and tools. Incidents may include but are not limited to fires, trespassers, duress alarms, or medical emergencies.
• Review, analyze and escalate, as necessary, intelligence data feeds to help mitigate and report threats to company property, employees, and stakeholders. Serve as a key resource for the Global Threat Analysis team (GTA) for both formal and informal requests for research and analytical support related to global events, geopolitical conditions, and country/city/area situational awareness, and travel safety.
• Escalating abnormal conditions involving company infrastructure and/or environmental health and safety to the company’s decision makers and impacted stakeholders.
• Coordinate emergency response and prepare clear and concise communications to security management and other stakeholders during major incidents. Major incidents include, but are not limited to medical, fire, security, and environmental health and safety events.
• Supporting tactical open-source intelligence monitoring efforts during special events, film premieres, production shoots, press junkets, etc.
• Monitor and operate various technical security systems including access control, video management, alarm monitoring, CAD systems, and mass-notification tools, to detect and facilitate the response to potential security/safety issues.
• Partner with GTA and Crisis Management on global traveler security/duty of care efforts, to include producing and sending Travel Advisories, identifying upcoming travelers, and monitoring high risk travel itineraries.
• Support social media threat monitoring—to include monitoring stream creation and customizations to specific areas of interest and specific client needs. Identify, monitor, and provide notifications (as appropriate) for future events with potential impact to SPE business operations, travelers, productions, or events.
• Help produce location risk assessments, talent assessments, crime reports, and incident assessments on a variety of incidents/subjects with potential impact to the safety and security of SPE personnel, business operations, physical assets, and intellectual property.
• Curate and regularly update the global distribution list, location coordinates, and POC databases. These resources include but are not limited to Google Earth KMZ files, Anvil, ISOS, Dataminr, and other social media platforms. Take lead on feature film and TV production location tracking, monitoring, and alerting.
• Help identify and escalate crises by activating the Incident Management Team when appropriate or when instructed to do so by S3 Leadership. Operators will also research, draft and deliver situational briefings during the crisis management process (IMT).

Job Requirements

• A Bachelor’s Degree in International Affairs, Business, Emergency Management, Political Science, Criminal Justice, or related field.
• 1 – 3 Years of experience working in a Global Security Operations Center (GSOC), emergency dispatch center, watch center, or similar command center environment.
• Ability to communicate effectively with all levels of the company in a high pressure and fast paced environment.
• Ability to accurately type a minimum of 60 words per minute while entering data or information relayed via radio, phone, or alarm monitoring system into a CAD system.
• Ability to work nights, weekends, and holidays as operational needs dictate.

The anticipated base salary for this position is $40,700 to $60,000. This role may also qualify for annual incentive and/or comprehensive benefits. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location of the position.
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.