Director, Privacy - Bank

Job Description

Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Director, Privacy. This position can be based in one of our following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, or Charlotte, NC.

This Director will lead a data-driven team of privacy analysts and sensitive data security analysts maintaining Bank Privacy, Information Sharing Agreements, Payment Card Industry (PCI) data environment standards, and Sensitive Data risk support to ensure responsible management and applicable insights into protection of USAA Bank member information.

Oversees a team responsible for the development, implementation, management and oversight of enterprise privacy programs and processes that support effective risk and compliance management in the first line of defense. Supports the Chief Privacy Officer and serves as a privacy subject matter expert to include federal and state regulations. Partners with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support privacy-based initiatives. Responsible for privacy training, guidance, and oversight to employees within the various business areas who are accountable for adhering to USAA’s privacy standards, policies, and guidelines.

What you'll do:

• Serves as a liaison and primary resource to cross functional teams for privacy-based initiatives to help remediate privacy related issues and risks.
• Directs staff and initiatives that support privacy programs, to include data incident management, governance support, privacy risk oversight, privacy risk infrastructure development, privacy risk identification, quantification, aggregation, and emerging privacy risks.
• Assists the Chief Privacy Officer in assessing USAA's compliance with all applicable privacy requirements.
• Oversees the review of privacy requirements to include analysis of business impact and operational risk assessments for enacted privacy laws and regulations and recommends company actions to ensure regulatory compliance.
• Partners with key stakeholders in the business and oversees the ongoing supervision of business controls including privacy assessments, identifying, and evaluating control effectiveness and control failures, facilitating privacy remediation, market conduct exams, and monitoring the first line of defense to minimize privacy exposure and strengthening the overall control environment.
• Partners with business leaders to proactively identify strategic and tactical privacy solutions and provides privacy subject matter expertise for the enterprise, line of business or staff agency projects, processes, and product initiatives.
• Reviews, communicates, and recommends the development of privacy policies and procedures in partnership with the Chief Privacy Officer and senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Provides counsel to business unit managers on privacy related issues to ensure they are considering privacy implications.
• Coordinates with other functional area, company, or staff agency compliance subject matter experts to ensure consistent privacy programs and procedures are in place and in alignment with compliance policies and procedures.
• Responsible for regular reporting on the status of privacy activities and alerting senior management to potential data breaches and compliance issues.
• Builds and manages a high performing team of privacy professionals through recruitment, training, coaching, performance management and other related managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 or more years of operations experience in a relevant functional area to include financial services, insurance, banking, investment, information technology, legal or other related operational areas that support privacy/risk/compliance initiatives within the business.
• 6 or more years of privacy, compliance, risk, or regulatory related experience with accountability for complex programs, processes, or policies.
• 3 or more years of direct team lead or people management experience.
• 2 or more years researching, designing, and implementing privacy, compliance, risk, or regulatory matters.
• Expert knowledge of relevant regulatory compliance, industry regulations and regulatory data sources.

What sets you apart:

• Sensitive Data Security: Expertise in sensitive data protection processes, to include scanning, remediation of issues, and information sharing best practices.
• Knowledgeable about Payment Card Industry – Data Security Standards (PCI-DSS).
• Data Delivery: Experience partnering with technology teams to deliver structured data environments using Snowflake or similar product.
• Reporting and Analytics: Skilled leading team using tools to deliver insights and reporting, such as Tableau, SQL, SAS.
• Experience working with Legal, Risk, Compliance, and business control oversight leaders to manage policies, risks, and issues to reach acceptable outcomes.
• Strong writing and presentation skills with ability to present materials to executive leadership and stakeholders.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660-$199,970.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.