Associate Technical Account Manager

Job Description

About the Role:

Are you driven, enthusiastic, and ready to make a mark in the world of property management technology? We are actively searching for highly motivated individuals to become valued members of our Yardi Voyager team as Associate Technical Account Managers (ATAMs). If you have a solid technical aptitude and a flair for exceptional customer service, we want you on our team.

In this role, you will be a key pillar in providing technical support over phone, email, and live chat for Yardi's rapidly evolving software product - Yardi Voyager. Your expertise will be paramount in ensuring our clients navigate their property management journey seamlessly and efficiently through this innovative solution.

What You’ll Do:

• Deliver exceptional customer support via live chat, email or phone for both new and existing Voyager clients, ensuring their satisfaction and success.
• Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions.
• Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
• Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
• Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
• Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success.

Who You Are:

• Bachelor's degree in Business or a related field.
• High proficiency in troubleshooting and providing live support through phone, email and other communication channels.
• Outstanding customer service skills and a strong willingness to exceed expectations.
• Excellent attention to detail and the ability to adhere to established processes.
• Flexibility and the ability to effectively manage changing priorities.

Helpful to have:

• Previous technical support and application troubleshooting.
• Knowledge of accounting principles.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

At Yardi, we're more than a software company. Our impact extends beyond coding as we empower communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022 alone, our employees supported more than 350 nonprofits worldwide.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Embark on a rewarding and fulfilling career at Yardi as an ATAM for our revolutionary Voyager product. Don't miss this opportunity! Apply now and become part of #TeamYardi.
Yardi is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.
Salary $65,000 - $72,000 CAD

#YardiCareers #hiring
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