Customer Service Representative I

Job Description

Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.

We are looking for a motivated, enthusiastic team player with phenomenal customer services skills to respond to client inquiries for Yardi’s YES Energy Team!

What you will do

• Use your strong customer service focus to provide amazing support and assistance for inbound calls from clients
• Be proactive and supportive and assist customers in solving issues in a timely fashion
• Use your strong attention to detail to process client billing inquiries and account changes
• Learn policies, systems, legal compliance, regulations and company products and services
• Use your ability to multi-task to effectively management multiple priorities
• Be part of a great team and work toward a common goal of amazing customer service

What you need to have

• High School Diploma
• 1-2 years of customer service or call center experience
• Ability to comfortably use a computer and utilize the internet
• Strong data entry skills with a high accuracy level
• Proficiency in MS Office Suite and Outlook
• Awesome written and verbal communication skills
• Customer service mindset and the ability to go the extra mile
• High comfort level answering inbound calls and providing courteous and friendly support
• Flexibility, and the ability to manage changing priorities
• Collaborative approach to work and the ability to work effectively in a fast-paced environment

What would be helpful to have

• Bilingual English/Spanish preferred
• 10-key by touch

What you get as a Yardi Employee

• A great place to work with fantastic people
• Ability to learn and develop professionally
• $19/hr
• Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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