📍Remote, UK | 💰£23,500 - £27,000 (depending on the observed and evidenced performance displayed in the interview) + Benefits
Please note that the essential criteria when applying for this role is that you are a tenured FCA regulated Complaints Adviser and have extensive experience of sending final written responses .
About us:We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our Complaints teamOur Complaints function sits alongside our Customer Operations team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we’re looking for people to join our team who can help us drive this mission forward. Have you written final responses? Do you enjoy investigating complex cases? Do you consider yourself an experienced complaint handler? We’re looking for people with complaint handling experience to come and join us! If you have this experience, care deeply about making customers happy, and are passionate about making things better - we'd love to hear from you!
What you'll be working on 💛You’ll be the point of contact for customers who feel particularly disappointed in the service we’ve provided.
Our mission is to make money work for everyone, and while having a great app is part of that, we also pride ourselves on providing world-class support. By solving our customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪
We know that things can go wrong sometimes, and you’ll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better.
Your day-to-day 💬Our interview process involves 2 main stages:
Top tip when applying ⭐️
Please take your time with the application questions as the answers to these will help us decide if we’d like to interview you. Try to think about the tone of voice we use at Monzo when writing your responses.
If you do have any specific questions ahead of this please contact us on NinaEbanks @monzo.com
What’s in it for you:
💰£23,500 - £27,000 per year depending on experience
📍This role is based remotely, but if you prefer an office environment, there is opportunities to work in our Cardiff office
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits here
Logistics 🧰
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
#LI-REMOTE #LI-NE
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