Engineering Support TL

Job Description

Curious about what it’s like to work at the world’s number 1 discovery platform as an Engineering Support Team Leader ? We’re glad you asked!

Taboola, the world’s largest content recommendation platform, is looking for an Engineering Support Team Leader to join Taboola News group, reporting to the R&D director. We’re looking for a strong technical leader, who thrives in a fast-paced environment and can expertly manage a team of support engineers and work closely with R&D.

What are some of the things you do on a day-to-day basis?

• Lead a small team of experienced engineers who provide database and web application based technical support to Taboola’s clients
• Monitor team KPIs to ensure Service Level Agreements and Customer Satisfaction are met as well as other goals
• Initiate, plan and execute cross functional projects
• Collaborate on product, process and workflow improvements and act as the voice of customer in the organization
• Mentor team members - identify areas for continued learning and development and define career goals through personal meetings and b-yearly reviews
• Act as a focal point of Taboola News’ Technical Support with Taboola teams from Professional Services, R&D, Product Management, Sales, and Account Management
• Independently handle complex issues while keeping relevant stakeholders informed
• Ensure knowledge transfer from your team to other teams, including proper documentation and knowledge management
• Onboarding of new products / features to be supported to ensure one-stop-shop operation

What are the skills a good Engineering Support Team Lead needs to have?

• 4+ years of hands-on technical support engineering experience
• 2+ years as a Team Lead (or other managerial experience)
• Experience working with global R&D and Product Management teams
• Deep knowledge of technical support-related methodologies, performance indicators and Service Level Agreements (SLA’s)
• Experience in SQL, Javascript, CSS, mobile familiarity, Client / Server
• Experience managing business and/or direct client escalations and communication
• Data driven - ability to create data infrastructure and get decision based on it
• Passion for customer service, relationship building, and self learning
• Experience mentoring, developing, and motivating engineering teams
• Ad Tech Industry experience – an advantage

Why Taboola?

• Taboola is the world’s leading recommendation platform reaching over 500 million daily active users. We’re growing rapidly, and have recently gone public on the NASDAQ.
• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture. If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow to, and learn from and together with smart and talented people.
• At Taboola, we pride ourselves in making an impact on how people consume content across the world, a culture of transparency, passion, and a diverse, inclusive and friendly work environment.
• You can get to know us more by visiting our company website , careers site , Taboola Life blog and social media channels; Facebook , Instagram , Twitter and LinkedIn

Want to learn more about us? you’re welcome to watch the latest News article about Taboola

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

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