Area Retail Manager (North Brisbane / Sunshine Coast) QLD

Job Description

About Us
For over 60 years, The Estée Lauder Companies has built an unrivalled portfolio of brands with products ranging from entry-level prestige to ultra-premium luxury and sold in more than 150 countries. Now, we are looking for a successful, energetic, and well-organised individual with a passion for sales and coaching to take their career to the next level by joining our team as Area Retail Manager (ARM), based North of Brisbane/Sunshine Coast. The brands you will work with include Estée Lauder, La Mer, Clinique, Aveda, Lab Series, Bobbi Brown, M.A.C., as well as our fragrance group which includes Tom Ford Beauty and Jo Malone London.

About Your Responsibilities
The Area Retail Manager is accountable for driving retail sales across all of our brands. This role is responsible for ensuring the continued growth of our brands in stores across the Sunshine Coast, North Brisbane, and Far North Qld.

Reporting to the State Retail Manager – Queensland, Northern Territory & Western Australia, this role will also work closely with the Education teams to reinforce and embed key learnings as necessary. The Area Retail Manager will ensure cross brand collaboration and will uphold the Estée Lauder Companies’ corporate view within their zone.

The Area Retail Manager will:

• Provide store coaching to retail team members to elevate selling and service skills, product knowledge, merchandising skills, and consumer data capture.
• Provide support, advice, and direction to retail managers to enhance the development of their teams in all matters pertaining to their role and activities in-store.
• Participate and drive engagement of all brand digital learning and virtual education seminars to build retail capabilities
• Keep informed on brand updates across social channels to drive team members’ understanding, communication, and engagement.
• Review Brand Marketing activity to enable detailed planning and execution at store level. This may include full funnel marketing activity, visual marketing and collateral elements.
• Provide essential feedback to State Retail Manager on key campaign success.
• Stay up to date with brand digital marketing activity, as well as competitor marketing activity (for broader view of the market)
• Coach and develop team members’ proficiency in using CRM tools to enhance the consumer engagement journey with the brand.
• Input and update team member information into HR and Payroll systems as required.
• Ensure store managers are utilizing store processes to address inventory.
• Assist in set up of promotional sites and new/updated counter installations.
• Ensure all grooming and hygiene standards as directed by ELC and retail partners.

• Minimum 3 years of experience managing retail operations and at a supervisory level and multi-site management preferred.
• Diploma in Business Management or equivalent working experience
• Working knowledge of a computerised system including:
• ➢ Microsoft Office Suite applications
• ➢ SAP (desirable)
• Excellent coach and communicator
• Self-reliant with the ability to make solid business decisions independently.
• Ability to relate with multiple stakeholders and enjoys the fast-paced retail environment.
• Ability to manage competing priorities and responsibilities.
• This role will require travelling. A full driver’s license is required.