Collections Representative

Job Description

Collections Representative Oklahoma City, OK (remote but must reside in the OKC area) Compensation: $36,000-$38,000/year base plus monthly commission of $500 per month OTE About BuildZoom BuildZoom is a rapidly growing tech company, dramatically improving the construction process and results. Over the past year, we managed over $400M in construction projects and are on pace to double this year. BuildZoom is an SF-based technology company that is streamlining pre-construction for both residential and commercial owners. Backed by leading Silicon Valley investors, including Y Combinator, 8VC, and Founders Fund, we're bringing increased transparency, accountability, and predictability to the industry. We accomplish this in a scalable fashion through a best-in-class tech platform that sits on a massive amount of industry data. As a Collections Representative you will play a crucial role in managing BuildZoom’s accounts receivable process. The primary responsibility of this role is to ensure timely collection of outstanding debts from our contractors. This position requires a combination of strong communication skills, financial acumen, and persistence to effectively recover overdue payments while maintaining positive relationships with contractors. We take a collaborative approach to ensure terms work for everyone.

Collections Representative Responsibilities

• Contacting contractors with overdue accounts via phone and email to negotiate payment arrangements.
• Reviewing outstanding accounts and determining appropriate collection strategies based on the age and amount of debt.
• Investigating and resolving discrepancies in payments, billing, or accounts.
• Documenting all collection activities and maintainingaccurate records of customer interactions.
• Negotiating payment plans or settlements with customers to resolve outstanding debts.
• Escalating delinquent accounts when necessary.
• Monitoring payment agreements and following up with customers to ensure compliance.
• Providing timely updates on account statuses to internal stakeholders, including finance and sales teams.
• Collaborating with other departments, such as customer service or sales, to address underlying issues contributing to payment delays.
• Staying abreast of industry regulations and best practices in debt collection to ensure compliance with relevant laws and regulations.

Collections Representative Qualifications

• High school diploma or equivalent required; Bachelor's degree in finance, accounting, business administration, or related field preferred.
• 6-12 months recent proven experience in collections, accounts receivable, or a similar financial role.
• Strong negotiation and persuasion skills with the ability to effectively communicate payment terms and consequences to customers.
• Excellent attention to detail and accuracy in recording financial transactions and customer communications.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Knowledge of relevant laws and regulations governing debt collection practices (e.g., Fair Debt Collection Practices Act) preferred.
• Professional demeanor with the ability to handle challenging conversations with customers tactfully and professionally.
• Strong problem-solving skills and the ability to analyze accounts to determine appropriate collection strategies.
• Willingness to adapt to changing policies, procedures, and technologies in the collections field.

Apply for this job