Airlift Northwest Communications Center Operations Manager

Job Description

AIRLIFT NORTHWEST COMMUNICATIONS CENTER OPERATIONS MANAGER

Req #: 233622 Department: AIRLIFT NORTHWEST - COMMUNICATIONS CENTER Job Location: Seattle - Other Job Location Detail: Boeing Field Posting Date: 05/02/2024 Closing Info: Open Until Filled Salary: $5946 - $8920 per month Other Compensation: Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. Airlift Northwest – Communications Center has an outstanding opportunity for a Operations Manager
Work Schedule

100% FTE Role

DEPARTMENT DESCRIPTION
The Communications Center Operations Manager is responsible for leading, managing, and coordinating the operations of the Airlift Northwest Communications Center. This position oversees the development, implementation, and revision of plans, programs, policies, and procedures of the Airlift Communication Center. The Operations Manager is also responsible for hiring, training, and evaluating personnel, preparing and overseeing the department budget, and ensuring compliance with applicable laws and regulations. In conjunction with the Director of Operations, develops the strategic direction of the communications center. The Operations Manager also researches and recommends technological improvements and best practices to ensure the highest level of safety and effectiveness.
PRIMARY JOB RESPONSIBILITIES
Leadership and Management:
• Lead, manage, and coordinate the operations of the Airlift Northwest Communications Center.
• Fosters a culture of safety, cooperation, and continuous improvement.
• Develop, implement, and revise plans, programs, policies, and procedures in accordance with CAMTS
guidelines.
• Hire, train, and evaluate the performance of assigned personnel.
• Establish and evaluate appropriate performance and operation standards.
• Prepare and communicate operational KPIs.
• Lead QA/QI activities for the communications center.
• Participate in daily shift briefings.
• Investigate complaints/concerns and initiate corrective action per UW guidelines.
• Monitor staff on comprehension of, and training needs regarding regulatory compliance for HIPAA,
billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory
agencies.
Staffing and Training:
• Interview and recommend selection of medical Airlift communications specialist
applicants, act upon leave requests, conduct annual performance evaluations of the
supervisors.
• Maintain proper staffing levels for assigned shifts at all times.
• Develop and prepare routine and complex Flight Vector reports as requested.
• Develop, review, update, approve, and implement training materials, manuals, and Standard Operating
Procedures.
• Provide coverage in the communication center on a fill-in basis to ensure operational continuity.
Community Engagement:
• Represent the Airlift Communications Center at community, county, state, and other meetings as needed.
• Liaison with all public safety agencies regarding emergency communications issues.
Financial Management:
• Prepare and oversee the department budget.
• Forecast future budgeting and capital improvement needs.
Regulatory Compliance:
• Ensure compliance with all applicable Federal, State, FCC, and local laws and regulations.
• Ensure all equipment is operable and properly maintained.
• Ensure compliance with CAMTS.
Operations Coordination:
• Manage and coordinate use of communications infrastructure, including managing the
repair, maintenance, and replacement of existing equipment, and purchase and
installation of updated systems.
• Coordinate with other PSAPs/911 Centers.
• Coordinate maintenance and equipment redundancies to ensure 100% in-service reliability.
• Ensures continuous readiness of the communications center including off-site comm center continuity
exercises.
Other Performance Requirements:
• Conducts regular staff meetings.
• Attends management and board meetings.
• Perform other related duties as assigned.
• Participates in operations QA/QI meetings.
• Assume additional responsibilities as apparent and as directed to ensure safe and
efficient department operation.
• Monitor staff on comprehension of, and training needs regarding regulatory compliance.
• Ability to analyze, understand, and evaluate complex situations, and establishing
and maintaining effective working relationships with staff, departments,
contractors, vendors, service providers, outside agencies, community groups, and
the public.
REQUIRED QUALIFICATIONS

Bachelor’s degree in communications, business, management or related field
AND

Five years of experience in management or supervision in an air-medical communications center setting.
OR

Equivalent education/experience may substitute for minimum qualifications except when there are legal requirements such as licenses/certification/registration.

ABOUT AIRLIFT NORTHWEST
Airlift Northwest is dedicated to providing safe, efficient and compassionate air medical transport for critically ill and injured infants, children and adults, 24 hours a day, 7 days a week. The region’s first air medical transport service, Airlift Northwest has flown more than 100,000 patients since its founding in 1982. Its helicopters and fixed-wing aircraft are strategically located at eight bases throughout the Pacific Northwest and Southeast Alaska. On-board medical experts handle everything from advanced cardiac life support to neonatal resuscitation, all while flying patients to the best available care for their condition.
ABOUT UW MEDICINE – A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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