Delivery Assurance Engineer

Job Description

Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually. Big Data isn’t a problem. It’s an opportunity. At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.” We help companies you know and trust empower their people with the best data every day. Alation helps Discover Financial Services quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction. And real estate giant Keller Williams uses Alation to govern the more than 70 TB of data that empowers their global team of over 190,000 agents. With $340M in funding – valued at over $1.7 billion and 550+ customers, including 40% of Fortune 100 companies- Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value? Join us! A Delivery Assurance Engineer focuses on the technical aspects of sales through indirect sales channels and is responsible for supporting the delivery of systems integrators (SI) partners’ Alation-related services. They play a crucial role in supporting channel partners by providing technical expertise, product demonstrations, and solutions tailored to the end customer's needs. They also act as a bridge between Alation and its partners, ensuring that partners have the necessary support and resources to effectively sell and deliver Alation-related services. Key responsibilities include working closely with the sales and channel management teams to identify and pursue sales opportunities and facilitating access to community, product, and best practices documentation. Additional activities include educating and enabling partners on product offerings, configurations, and benefits, and ensuring they are well-equipped to sell and deliver Alation effectively. A successful Delivery Assurance Engineer maintains a positive, collaborative relationship with Alation’s partners by driving sales growth within the channel ecosystem and ensuring partner Alation services projects continue and expand.

What you will do:

• Support channel management in strategic alignment meetings with partners to understand their long-term goals, align mutual expectations and identify opportunities for collaboration and growth
• Conduct in-depth demos of products for partners and their customers
• Assisting channel partners in preparing technical responses for bids and proposals, answering technical queries that arise during the sales cycle, and helping partners overcome any technical objections
• Ensure SI partners have uninterrupted access to necessary resources, including community and product documentation and software updates, by managing access permissions and providing guidance on resource utilization
• Organize and deliver enablement sessions and training programs to SI partners, covering the latest software features, best practices, and advanced techniques to ensure they are fully equipped to deliver services to their clients
• Act as a point of contact for partners when technical issues related to delivering products or services arise by ensuring the partner can easily log support tickets or facilitating swift resolution of escalated issues by coordinating with the relevant internal teams
• Host regular virtual events and forums to foster open communication, share insights, and discuss industry trends, thereby reinforcing a sense of partnership and community
• Encourage partners to contribute to the Alation ecosystem through feedback, custom solutions, or new use cases
• Develop and implement recognition programs for SI partners, celebrating successes and milestones to motivate and acknowledge outstanding performance and collaboration
• Gather feedback from partners and customers on product performance, features, and potential improvements

Who you are:

• The ideal candidate must:
• Possess strong presentation skills and be able to communicate effectively
• be self-motivated with a proven track record in data software sales and knowledge of technology (analytics).
• Be committed to staying updated on industry trends, emerging technologies, and advancements in data and analytics
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Organized and analytical, able to eliminate obstacles through creative and adaptive approaches.
• Have an appetite for extensive travel.
• Have a problem-solving mindset with the ability to analyze issues and provide effective solutions.
• Experience working with diverse teams and capable of influencing, interacting, and collaborating with senior executives, internally and externally

You should have:

• 5+ years of experience as Partner SE or Sales Engineer
• Experience working at or with large system integrators (SIs) preferred
• Knowledge of data disciplines, including Data Warehousing, Data Modeling, Data Transformation/ETL, Data Quality, BI/Analytics, Data Science
• Experience building trainings and enablement

$130,000 - $141,000 a year The base salary range is specific to the United States. The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty, and training. If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published. #LI-RB1 #LI-Remote More About Alation Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status. Why Alation? - Market-Leading Data Catalog Provider - High-growth, collaborative environment with diverse and inclusive teams - Continuous learning, enrichment and development opportunities - Competitive pay and health offerings - Flexible time off to relax and recharge and much, much more! By submitting your application, you agree to Alation’s Global Privacy Notice for Candidates. If you are submitting this application on behalf of another individual, you represent that you are authorized to submit this application on their behalf and accept the Notice . Apply for this job