Manager, Organic Social Media

Job Description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

Target Openings

What Is the Opportunity?

What Will You Do?

• Lead the social media editorial content process, including leading approval and proofing process for the Social Media Team.
• Contribute to the creation of the organic social media strategy that supports business objectives across all platforms, including Facebook, Twitter, LinkedIn and Instagram.
• Research social media trends, emerging platforms and new technologies.
• Analyze metrics for effectiveness and produce reports for business partners on an as-needed basis.
• Partner with the broader Communications Team to design, develop and drive social media content that positively positions the company in the marketplace and in the communities we serve.
• Partner with the businesses and functions to engage and grow their social media audiences.
• Use social media listening tools to monitor accounts for comments and mentions that could impact Travelers from a reputation standpoint. Engage with posts based on a set process established by the Social Media Team.
• Support social media “boosting” and paid social media campaigns that support the business strategy.
• Design and develop social media creative that supports the business strategy.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree in communications, marketing or a related field.
• 5 or more years of experience in PR/communications, content marketing or social media. Can include internship experience.
• General knowledge of the insurance industry.
• Moderate ability to manage social media platforms.
• Excellent written and verbal communication skills, with meticulous attention to detail and an ability to effectively collaborate and influence across all levels.
• Basic analytical skills to assess data from a variety of sources and measure the success of a strategy.
• Sound judgment, with an understanding of ethical and legal confidentiality requirements in handling sensitive information and situations.
• Basic understanding of social media “boosting” and how to manage paid social media campaigns.

What is a Must Have?

• Bachelor’s degree.
• 3 or more years of experience in PR/communications, content marketing or social media. Can include internship experience.
• Strong writing and editorial skills.
• Experience using Facebook, LinkedIn, Twitter and Instagram for a business.
• Experience writing and editing social media copy.
• Ability to think creatively; in touch with the latest digital trends.
• Basic project management skills.
• Basic analytical skills.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.