Billing Operations Analyst

Job Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay AreaTM , Inc. Magazine's 2022 Best Workplaces list , Forbes Best Startup Employers 2022 List , and Best workplaces for Millennials 2022 list . As a Billing Operations Analyst, you will have the opportunity to make a positive impact as a member of a growing accounting and finance team at Front. In this role, you will work closely with the Billing Operations Manager to manage the end to end order to cash cycle, which includes billing, invoicing, cash application and collections. You will also be involved in month-end close and various ad-hoc projects. This is a great opportunity for someone who enjoys working in a challenging and fast-paced environment. This is a remote role for candidates in Chile.

What will you be doing?

• Review all sales contracts and orders; process all deals accurately and timely and ensure Front’s billing system is up to date for revenue reporting
• Responsible for creating and the submission of invoices and credit memos to customers to accurately reflect sales agreements and related billing adjustments
• Manage accounts receivable, including accurate cash application and monitoring of collections. Develop and maintain customer relationships through regular and targeted communication, address non-payment and other collections issues
• Support and resolve billing and A/R inquiries and requests from external customers and internal teams
• Support the month-end close reporting requirement related to the revenue cycle, including revenue, A/R, deferred revenue and bad debt
• Partner with Sales and other cross-functional teams to build improvements and efficiencies around order to cash process
• Assist with audit requests, ad-hoc projects and system implementations

What skills and experience do you need?

• 2+ years of experience in accounting and/or finance with revenue related experience with SaaS Company
• Ability to take full ownership of the A/R and collections duties
• Able to prioritize and balance multiple tasks; strong organizational and time management skills are required
• A problem solver who consistently practices attention to detail
• Strong Excel skills; experience with Netsuite, Stripe and SFDC is a plus
• Outstanding written and oral communication skills with a customer service mindset
• This position requires strong English communication skills, both verbal and written

What we offer ✨ Competitive salary 🤝 Equity (we are post-series D & backed by some of the best VCs in the US) 🏥 Private health insurance fully covered by Front 💪 Flexible Fridays - learn more here ! 🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role) 🛋 Mental health support with Modern Health 🍼 Family planning support with Maven Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Apply for this job