Account Manager

Job Description

This position will require you to be in Cleveland, OH
We are in a hybrid schedule, 2 days on campus and 3 days WFH The Account Manager's responsibilities include developing and managing relationships with suppliers of digital content (eBook, audiobook and video). This includes developing new accounts, delivering a target number of new accounts and/or business objective conclusions, maintaining contact with assigned accounts to ensure content flow, scheduling and managing merchandising activities, and contributing to business model development. Responsibilities:

• Builds strong partner relationships through tailored, focused, and consistent engagements.
• Develops new prospects and interacts with existing partners primarily by email and phone to support relationship and sales objectives.
• Maintains relationships and favorable rapport with current and potential accounts.
• Works with team members in support of common objectives.
• Resolves partner issues / problems, researches and makes recommendations to increase sales.
• Handles small partner accounts.
• Responsible for negotiating and resolving agreements and sustaining and renewing partner contracts.
• Provides support to partners via email or over the phone and may conduct in-person visits as appropriate.
• Coordinates and conducts in person meetings with assigned accounts under direct supervision.
• Prepares and provides internal reports on individual and market activities.
• Maintains book and book industry knowledge through the review of industry resources including public relations material from publishers, collection development newsletters, industry publications, blogs and book news websites etc.
• Develops and demonstrates novice level subject matter expertise in one or more content areas.
• Contributes to development of team documentation and information resources.
• Becomes familiar with and adheres to standard concepts, practices, and procedures of the Publisher Account Services group.
• Relies on specific instruction and direction along with limited experience and judgment to plan and accomplish goals.
• Maintains record of work and progress on objectives and goals through regular in-person updates and reports.
• Makes suggestions and / or recommendations relative to improvements in systems, department operations, processes, etc.

Requirements:

• Bachelor’s Degree in related field, or equivalent experience.
• 0 - 3 years of related experience (i.e., partner service, account management, communications and sales).
• Fluency in Spanish (both written and spoken).
• Ability to communicate effectively and appropriately with partner contacts, outside vendors / contractors and internal staff.
• Confident and energetic; professional and team-oriented sales approach.
• Computer proficiency with Microsoft Office Suite.
• Inquisitive nature and problem-solving skills to conduct and apply research for account needs.
• Basic knowledge of the book, publishing, entertainment, library, music and digital media industry.
• Well organized with strong attention to detail.

What’s Next:
As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.OverDrive values diversity and is proud to be an equal opportunity employer.
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