Manager, Cloud Engineering - Webex Infrastructure

Job Description

What You'll Do

• Lead and manage a global Compute and Storage Infrastructure team for Webex Meetings, Webex Calling, and related products.
• Lead all aspects of deployment builds, hardware deployments, design, capacity migrations, and new data center builds.
• Drive improvements in Monitoring, Alerting, and overall support for Compute, including understanding the applications and services running on the infrastructure.
• Use analytical skills to identify issues, propose solutions, and deliver successful resolutions.
• Engage in design discussions with architecture and product teams to ensure alignment with business goals and technical requirements.
• Review logging, metrics, and alerts (LMA) for errors, identify and file Cisco TAC tickets, and propose design tweaks.
• Participate in on-call and pager duty rotation to provide excellent service to our team and customers.

Who You'll Work With

The Webex Platform and Infrastructure Engineering (WxIE) group operates and maintains the infrastructure (compute, storage, networking, etc) for various WebEx collaboration services. Working within the WxIE organization, you'll be part of a team that supports the multitude of WebEx collaboration development and end users. Our infrastructure supports the shared experience connecting those who build and improve collaboration with technology to empower our customers to engage and innovate -- anywhere, on any device.

Minimum Qualifications:

• 7-10 years of experience with VMWare and Cisco Unified Computing System (UCS).
• Good understanding of IP networking, TCP, UDP, TLS, X.509 Certificates, etc.
• Intermediate level knowledge of Linux, including shell commands, iptables, networking, and performance tuning.
• Intermediate scripting ability in Bash, Python, Ansible, etc.
• Experience with SAN-based storage environments and/or Hyperconverged Infrastructure storage systems.
• Proven leadership experience, with a track record of managing technical teams and projects.
• Engineer at heart, passionate about solving puzzles through coding/scripting and keeping internal teams and customers happy.

Desired Skills

• At least 3 years of Python exposure (scripting is sufficient).
• 7+ years of Linux experience, including advanced Bash scripting.
• In depth experience with OpenStack and KVM.
• Experience with Cisco HyperFlex, Pure Storage, Network Appliance, Cisco MDS, and Cisco Fabric Interconnects.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco