Customer Project Manager CX (Sourcing)

Job Description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

What You’ll do
At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue software-centric model. Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners.
Within CX, Project Managers are responsible for making amazing things happen with our customers. You will be responsible for project managing our customer delivery projects.

Who You'll Work With
Project managers work with many teams inside Cisco and with our clients - highly technical engineers and architects, leaders and executives, finance, and business operations.

Who You Are
Ideally you are a Proactive and energetic, certified project manager who invests in keeping your skills up to date, grows relationships with customers, partners and internal stakeholders, and leads projects within scope and budget.

Key responsibilities:
Leads end-to-end project delivery against contractual requirements, revenue and profitability targets while maintaining an excellent customer experience.
Identifies project staffing requirements, drives staffing across Cisco CX functions and coordinates project team members to drive delivery excellence within target cost, schedule, and quality.
Owns accurate forecasting, tracking, and reporting on project costs and revenues.
Builds strong relationships with project team, Sales, functions, customers and partners to ensure smooth delivery of projects
Ensures the collection of lessons learned and findings to share and apply within the PM community.
Communicates effectively with executives and various teams to identify needs and evaluate alternative business solutions and strategies.
Identifies further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support scoping, cost modelling and margin analysis.

Required Qualifications:
Bachelor’s degree in business, Engineering, or Technology or equivalent experience

Professional PMI certification PMP or equivalent
+5 years of experience in running and leading customer projects
Works collaboratively and efficiently in a highly matrixed environment.
Excellent stake-holder management, high personal impact, ability to work externally with customers and within Cisco organization to align priorities, resources, and strong problem-solving skills.

Language Skills : Proficiency in English is required, both written and verbal. The candidate must be able to effectively communicate in English and Arabic, as the role involves regular interaction with global and local teams, Customers, and stakeholders.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything – people, process, data and things – and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart-Cities to your everyday devices. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Our Benefits:

Cisco offers a world class benefits package including private medical, dental and optical insurance. Life and Disability Insurance, 21-30 days paid holiday, your birthday off, 5 days for me throughout the year, 10 volunteer days and lots of health and wellbeing initiatives. In addition, you will also receive a car allowance, home internet, paid business calls, an opportunity to join the employee share save scheme and lots of available training and development opportunities to advance your career. At Cisco our motto is one company many careers!

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to