High Touch Engineer Service Provider

Job Description

Overview:

We are seeking a highly skilled and motivated High Touch Engineer to support Cisco’s key service provider customer in the Mumbai region. The successful candidate will be responsible for providing exceptional technical support and expertise for Cisco’s Service Provider (SP) routing products, ensuring high availability and performance of network infrastructure.

Key Responsibilities:

• Provide high-level technical support for Cisco’s Service Provider routing products, including but not limited to ASR, NCS, and CRS series.
• Work closely with the customer to understand their network architecture, configurations, and operational procedures.
• Diagnose and troubleshoot complex network issues, ensuring minimal impact on the customer’s operations.
• Collaborate with Cisco’s Technical Assistance Center (TAC) and Engineering teams to resolve critical issues.
• Deliver proactive services, including health checks, software upgrades, and optimization recommendations.
• Maintain detailed and accurate documentation of all support activities, configurations, and changes.
• Conduct knowledge transfer sessions and technical workshops for the customer’s technical staff.
• Stay up-to-date with the latest Cisco SP routing technologies, products, and industry trends.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in supporting Cisco Service Provider routing products.
• Strong knowledge of SP routing protocols and technologies, such as BGP, OSPF, MPLS, and QoS.
• Proven experience in troubleshooting complex network issues in large-scale service provider environments.
• Cisco certifications such as CCNP, CCIE (Service Provider) are highly desirable.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.
• Willingness to be on-call and provide after-hours support as needed.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco