General Manager - Franchised

Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Sky Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description:

• The General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel.
• They are charged with responsibility for all aspects of operations for their assigned property, providing support supervision and guidance to their management team and front line associates.
• They will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards.
• The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects.
• They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled.
• They will serve as the linchpin for communications with guests and clients associates ownership corporate representatives brand representatives and key vendors.
• Exempt managers must customarily and regularly direct the work of at least 2 full-time associates or their equivalents.
• Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Job Qualifications:

• At least 2 years of hotel management experience in (preferably) a Hilton, Marriott or upscale boutique hotel.
• Must be proficient in Windows operating systems, as well as Office and Google Docs.
• Must be proficient in FOSSE, MARSHA, Lightspeed, and/or Agilysis
• Valid driver's license.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions,
• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to California state regulations in order to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: CA Food Handlers, ServSafe Manager, ABC Responsible Beverage Service Training, CPR and First Aid.
• In conjunction with the Sales Dept. conduct meetings focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.
• Tour the operating departments daily making adjustments as needed via department heads.
• Conduct weekly staff meetings including weekly training sessions presented by managers and self-using the steps to effective training according to standards and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Properties’ standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required coverage as scheduled.
• Maintain direct, consistent contact with and monitor the development of, management trainees.
• Adhere to all policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to standards.
• Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are always attentive friendly courteous and efficient in their interactions with guests’ managers and all other employees.
• Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Prepare and conduct all management interviews and follow hiring procedures according to S.O.P.'s. Ensure that all managers follow the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
• Perform all department manager performance appraisals according to S.O.P.'s and ensure that managers follow the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel, and discipline all management personnel according to S.O.P.'s and ensure that managers follow the standards in their administration of counseling and disciplinary steps.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Ensure that all employees receive fair and equitable treatment at all times.
• Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.
• Be in the public areas during peak times greeting guests and helping as needed.
• Maintain procedures for handling of the hotel safe specifically about security and initiate a monthly safe audit.
• Complete required corporate training modules and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.

California Pay Transparency for Pay Equity Act
Pursuant to the California Pay Transparency for Pay Equity Act, the salary range for this role is $76,000-$81,000.

Additionally, we are proud to provide comprehensive benefit programs and resources which include:

Health insurance
Dental insurance
Vision insurance
401(k)
Paid Vacation
Sick Leave
Employee Assistance Program

We are unable to sponsor Visas of any kind for this position.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. We reserve the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

The salary range for this position is $76,000 to $81,000 annually.

This company is an equal opportunity employer.

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