Customer Education Manager

Job Description

Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 70 nationalities across the world. In 2022, we raised $600M in Series F funding and were recognised as a certified Great Place to Work in France, Germany, Israel, US and UK. Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information. About the job: The Customer Education team creates and distributes scalable digital content worldwide aimed to onboard, enable, and support users throughout every phase of their Contentsquare journey. The go-to-market team of Customer Education focuses on new features and new product releases to drive customer awareness and engagement. As a core member on this team, you will own an area of our product offering and work with Product go-to-market teams to ensure the successful launch of new features. You will also help develop our in-app strategy for feature releases to drive awareness, engagement, and adoption. The role is based in Paris and reports to the Manager of the Customer Education GTM team located in London. You will collaborate within Customer Education and with stakeholders in Product, Product Marketing, and Customer Experience to support our product releases.

What you’ll do:

• Work with Product Managers to create client enablement material for new products, features, and improvements
• Gather feedback from regional clients and customer success teams on documentation and training gaps
• Plan, develop, organize, write and edit technical documentation of our platform, methodology, new features, and use cases for our client audience
• Create tutorials, step-by-step instructions, and scenarios for CS University training courses and our Help Center support guides
• Prioritize, plan, and deliver content creation and update Bring a consistent and cohesive voice across all Contentsquare content and documentation
• Comfortable delivering audio/visual content for clients (Webinars, recorded videos, etc.)
• Contribute to the strategic decisions of implementing enterprise training for our wide portfolio of clients
• Promote Education content and program adoption internally and externally

What you’ll need to succeed:

• Excellent written and oral communication skills in English
• Strong attention to detail with the ability to multitask
• Adept at communicating technical concepts clearly and precisely
• Ability to meet deadlines and work under pressure in a fast-paced environment
• Independence in carrying out assigned tasks
• Proficiency in working with Slack and Google Suite
• Creative, empathetic, collaborative, optimistic, and curious

What makes you stand out:

• Experience working with Customer Support software (we use Zendesk)
• Experience working with Digital Adoption Platform software (we use Userflow)
• Experience working with Learning Management System software (we use Skilljar)
• Fluency in a second language
• Experience in SAAS software
• Interest in UX and analytics

Why you should join Contentsquare: ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done. ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. ▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact. ▪️ Our clients, partners and investors love our industry-leading product. To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight: ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year. ▪️ Work flexibility: hybrid and remote work policies. ▪️ Generous paid time-off policy (every location is different). ▪️ Immediate eligibility for birthing and non-birthing parental leave. ▪️ Wellbeing allowance. ▪️ Home Office Allowance. ▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours. ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success. ▪️ We offer many benefits in various countries -- ask your recruiter for more information. We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant Contentsquare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here . Your personal data will be securely stored in our hosting provider’s data center in Oregon (US West). We have implemented appropriate transfer mechanisms under applicable data protection laws. Apply for this job