OM Manager

Job Description

The Role:

The OM (Order Management) position is a key role to build a bridge between customer and manufacturing. Key responsibilities will be to communicate with customers to well understand the needs and to facilitate order execution on the delivery management. We are looking for enthusiastic self-starters with a strong drive to improve the business processes while working in a global organization.

Your Contribution:

Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Logitech.

Business aspect you will:

• Establish and standardize the ordering and shipping process, drive end-to-end order fulfillment process, be a key partner and problem solver for customers
• NPI sample order requests consolidation and execution handling, effective communication on the exceptions, be a key contributor in NPI ordering process continuous improvement
• Components reselling process build up and execution handling
• Facilitate sales return handling process and coordination
• Collecting the customers requirement, collaborative works to perform the order fulfillment, increase internal and external satisfaction level
• Urgent order handling and order changes management
• Other tasks and report assigned by manager

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

• 5+ years experience in supply chain, order management, or customer communication
• Good Microsoft office (Excel, power point) skill, ability to analyze, Oracle experience is preferred
• Excellent oral and written communication skills in both English and Chinese
• Strong execution and coordination capability, highly resilient to work under pressure
• Result- driven, multitasking and prioritizing, logical thinking in dynamic business situation
• Solid process improvement experience is a plus

Education:

• Bachelor degree or above
• #LI-LZ1/51SZ/LP