IT Support Technician

Job Description

We’re one of the world's leading carsharing platform, with millions of users around the world, sharing thousands of cars in over 950 cities across 8 countries. Our mission is simple: Make our cities better places to live through carsharing. Carsharing empowers people to move in a smarter and more sustainable way: studies show that one shared car replaces between 5 and 8 privately owned cars, which frees up space in our cities while giving communities 24/7 access to cars when they need them. With our connected car technology, users can quickly and easily book and unlock a wide variety of vehicles directly from our app, without ever having to meet anyone in person, carry an access card, wait in line, or coordinate picking up keys. To reach our vision of a world where all cars are shared, we need a strong team to help us disrupt car ownership. We look for people who are curious, positive, and engaged; who can adapt and learn quickly; who have the skills and smarts to reach their goals autonomously, while having the generosity and mindset to work collaboratively. No matter your role, background, or level of experience, we believe that every member of the team can have an impact. We’re extremely proud to be certified one of the “Best Workplaces” !

Your mission:

• You will be in charge of the tickets sent by our French employees through our service desk (Freshservice) and of the everyday IT needs (hardware and software) in the Paris office.

Who you’ll be working with

• You will be directly reporting to Michael . You will also work closely with Laura , our Paris office manager, and with Zach, your counterpart in the US

What you’ll work on

• Provide local support to users on desktops and IT devices (telephony, videoconferencing, printing, etc...)
• Prepare, install the workstations (hardware, software, MDM), and connect them to our network.
• Monthly event setups and Livestream
• Monitor the inventory of computer stations and peripherals (Mouse, Keyboard, etc.)
• Iterate on our network setup in our Paris offices
• Regarding maintenance, you will:
• Answer questions from employees regarding applications and operating system - mostly MacOS
• Diagnose and intervene on IT software issues
• Be the point of contact with manufacturer/providers/publishers in the event of an incident
• Make improvements following our users’ needs
• Manage printers, broadcast/presentation devices, video-conferencing systems & network in our officesParticipate in reorganizations (moving workstations, new offices, etc.)

What you will bring to the team

• 1-3 years of experience in a similar environment
• You really like helping people regarding technology while being able to balance your helpfulness and the company's strategy
• You are autonomous, curious-minded, and have good self-learning capacities
• You are rigorous, responsive, and have good interpersonal skills
• You are familiar with Google Workspace
• You are familiar with Mac OS
• You are comfortable with the English language (written and spoken)

Why join us

• 🌎 Getaround Europe is a fast-growing startup located in the center of Paris, with global headquarters in San Francisco and an office in Oslo. We offer one of the most dynamic and diverse company cultures in town, and give every employee the opportunity to grow and the power to define their impact at Getaround.
• 🌱 The opportunity to have a positive impact on climate change. Cars are responsible for 17% of carbon emissions. In France, an independent study has shown that each connected car shared on Getaround replaces more than 5 self-owned cars.
• 🧠 A place to learn and grow with weekly 1 on 1 meetings with your manager, frequent 360° feedback from your teammates, personal objectives to develop your potential, unlimited access to Udemy (learning platform), optional annual training, plus a team wiki that you’ll contribute to improve
• 💰 Competitive salary based on your level of experience
• 🌐 An international team and company: our product is live in the US, France, Norway, Germany, Spain, Belgium and Austria.
• 🏡 A remote friendly policy: this position is based in our Paris office with the possibility to regularly work remotely from home
• 📝 A monthly subsidy to cover part of your work-related expenses at home
• 🤝 Getaround is committed to equal opportunity. We value and embrace diversity, equity and inclusion of all our Getarounders
• 🗓 Unlimited 30% vouchers for your Getaround bookings
• 💫 Health insurance
• 🍽 A Swile lunch card
• 💻 Apple equipment

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