General Manager - Franchised

Job Description

Job Number 24163344
Job Category Property Leadership
Location Edinburgh Marriott Hotel Holyrood, 81 Holyrood Road, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Edinburgh Marriott Hotel Holyrood. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

As General Manager, you'll oversee every detail to ensure a memorable guest experience. You're proactive, approachable, and a visible leader for your team. As a Marriott General Manager, you embody the brand's values - thoughtful, forward-thinking, and true to the Marriott name. You'll create a welcoming environment where guests feel at home, from check-in to check[1]out, while managing all aspects of hotel operations.

Are you ready to lead the newly refurbished Edinburgh Marriott Hotel Holyrood, driving force behind our hotel’s success, ensuring smooth operations, financial growth, and deliver exceptional service - all with a dash of charm and a sense of humour. This hotel is owned and operated by an independent franchisee, Edinburgh Marriott Hotel Holyrood.

Your workplace:

At the newly refurbished Edinburgh Marriott Hotel Holyrood, you'll be part of an upscale hotel in the heart of Edinburgh, where modern sophistication meets the city's rich heritage. With stylish facilities including a restaurant, bar, spa, and event spaces, the hotel offers a vibrant setting for both staff and guests.

As part of our team, you’ll enjoy a collaborative and inclusive workplace that values innovation, excellence, and a strong guest-focused culture. The hotel’s dynamic atmosphere encourages creativity, problem-solving, and personal development. Whether you’re leading team meetings or interacting with guests, you’ll be working in a fast-paced yet supportive environment where flexibility and teamwork are key.

Who you will work with:

As the General Manager, you will be supported by Hamilton Pyramid Europe, a premier hotel management company renowned for its excellence and innovation in the hospitality industry.

Hamilton Pyramid Europe is a vibrant and forward-thinking company with a solid track record of managing luxury and upscale hotels all over Europe. We’re experts at turning properties into standout destinations with exceptional service, smart strategies, and top-notch operations. With our extensive experience and dedication to creating great guest experiences, you'll have all the support you need to drive the hotel’s success and make a real impact.

What we're looking for:

• Leadership & Accountability: Oversee all hotel operations, ensuring high service standards and profitability, with a hands-on leadership approach.
• Experience: Proven track record managing a hotel, ideally at an upscale level, with a focus on customer service in a competitive market.
• Team Management: Lead, motivate, and develop staff, ensuring a positive, harmonious work environment and staff well-being.
• Operational Oversight: Manage all departments, with a key focus on repositioning the hotel. Prior experience across operational areas and several years as a General Manager is beneficial.
• Profit Maximisation: Drive sales, optimise revenue, and seize strategic growth opportunities while ensuring an outstanding guest experience.
• Dynamic & Commercial: Strong understanding of sales and marketing strategies to elevate the hotel’s market position.
• Collaborative: Engage effectively with management and ownership, providing high-quality business insights.
• Networking: Build strong relationships across the industry, promoting the hotel locally and internationally.

• Repositioning the Hotel: Lead the strategic repositioning of the hotel post-refurbishment to establish it as a premier destination within the local market, enhancing its brand presence and attracting a diverse clientele.
• Revenue Growth: Maximise revenue across all key areas – Food & Beverage, Spa, Leisure, and Rooms. Lead strategic monthly reviews and stay ahead of market trends.
• Operational Excellence: Ensure top-level service and brand standards, conducting regular audits for safety, cleanliness, and maintenance.
• Team Development: Foster a performance-driven culture, ensuring staff development, performance reviews, and compliance with company policies.
• Financial Management: Prepare and manage budgets, control costs, and optimise profitability through careful planning and forecasting.
• Health & Safety: Ensure compliance with all safety regulations, fire protocols, and food policies while maintaining up-to-date training and risk assessments.

• Exceptional performance related bonus scheme
• Cycle to Work Scheme – the company operates this scheme, to support our associate’s health and wellbeing, and our focus on the environment.
• World class training and development, including leadership development.
• Room and Food & Beverage discount with Marriott International and Hamilton managed hotels.
• Free access to the Hotel Gym, because your wellbeing is important.
• A range of team engagement activities throughout the year.
• Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more...
• Canada Life – You will have access to an employee assistance helpline (inc. counselling, GP Service, Physio Advice, Helpline)
• Private Health Care: Comprehensive health coverage provided by BUPA.
• Life Assurance.

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.