Payroll Support Specialist

Job Description

We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. About the Role: The Payroll Support Specialists empower Wave customers by providing a very special kind of customer support experience primarily over email. By helping our customers use Payroll by Wave, you'll be giving them back hours of time, which allows them to grow their businesses and pursue their dreams. Through growing your career with us, you will learn how complex the payroll landscape truly is, provide an incredible customer experience to every Wave client you interact with, and gain a whole new set of skills and knowledge in payroll and taxation which will be incredibly valuable.

Here's how you will make an impact:

• Supporting payroll processing for Canadian and US-based businesses.
• Verifying and understanding payroll tax calculations.
• Liaising with software developers, and/or in an agile environment.
• Connecting with Wave customers primarily through email and consistently providing a positive, empathetic, energizing customer experience so that our customers feel very well supported.
• Tackling challenging, interesting payroll problems that may be resolved right away or may need to be taken offline for further investigation and resolution.
• Working closely with internal teams such as Customer Support, Wave Advisors, Payroll Compliance, Payroll Developers and Tax Operations on maintaining the compliance and functionality of our product.

You Thrive Here By Possessing the Following:

• Previous knowledge of payroll compliance concepts and processes.
• First-hand experience with payroll and knowledge of basic accounting concepts.
• Experience working with customers, preferably in a customer support or success environment - you are friendly, thorough, concise, and can deal with tough situations or deliver not-so-good news smoothly and professionally.
• Outstanding communication skills - both written and verbal, and can easily dissect complex information in simple, easy-to-follow terms.
• Possess a high level of empathy.
• Huge focus on customer excellence - at the core of everything you do is the strong desire and will to ensure every single customer who interacts with you has a positive, smooth, unforgettable experience.
• A process-oriented mindset.
• A strong desire to work with customers and to gain knowledge and experience in payroll.

At Wave, you’re treated like the incredible human being you are. Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours . We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more. We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously. We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot! We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions. We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women. Are you ready to be a Waver? Join us! Apply for this job