IT Administrator II

Job Description

About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023. Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives. The IT Administrator will work with Recurly’s IT infrastructure. They will perform both technical and administrative tasks to ensure the functionality, efficiency, and satisfaction of Recurly’s corporate staff. The IT Administrator must be knowledgeable in macOS software and systems. The role requires critical thinking and problem solving with high attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Responsibilities

• Provide technical support and training for end users
• Assist with the configuration and deployment of end-user systems
• Install and configure software and hardware (OS, applications, etc)
• Collaborate with other teams to maintain standards and functionality
• Maintain inventory levels such as equipment, peripherals, etc.
• Ensure meeting room functionality and organization*
• Provide A/V assistance for company meetings*
• Keep IT related supplies clean and organized*
• Demonstrates an understanding of Recurly's Security & Compliance procedures (e.g. In-Scope & Out of Scope systems and employees)
• Implements configuration and administrative updates to applications with moderate supervision/direction
• Able to author clear and effective internal technical documentation, and end-user support documentation
• Provides timely, helpful/actionable feedback to peers and managers

Requirements

• 2+ years of experience as an IT Administrator in a macOS environment or similar experience
• Ability to assume increased responsibility
• Experience with GSuite, SSO, MFA, Okta, Jamf, Salesforce
• Ability to be a self-starter
• Ability to take ownership of issues and drive them to resolution
• Very detail oriented with a high sense of urgency
• Excellent communication, organizational, and interpersonal skills.

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family. Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] Apply for this job