Ops Tooling Manager (Zendesk)

Job Description

Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking! Our values: Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what’s right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality. Discover the steps we took to create a discrimination-free hiring process . As Ops Tooling Manager, you will support all Operations Teams in their projects and daily work, being a key stakeholder in improving our processes and ultimately our clients. You will work closely with a very wide range of stakeholders , from Operations Heads to our Workforce Manager, and be integrated into a talented team of 9 people supporting actively Qonto scale, led by Ali El Alaoui , our Head of ops Engineer . 👩‍💻 As an Ops Tooling Manager, you will • Configure and customize Zendesk and Diabolocom instances to support the organization's customer support and service operations. • Implement and maintain Zendesk and Diabolocom features including triggers, automations, workflows, and integrations with other systems. • Collaborate with internal teams to gather requirements and implement solutions within Zendesk and Diabolocom. 🙌 What you can expect • Build and gain a global understanding of the customer facing Operations at Qonto. • Learn from a dynamic team and manager on project management skills, with very regular coaching sessions on both soft skills and hard skills (e.g., provider management, spreadsheet analysis, communication). • Become an expert on some specific tools that are widely used by start-ups, and feel rewarded by the team for supporting them in removing friction and improving! 🤝 Your Future Manager • His background? After building strong foundations in consulting as well as at Heetch's Operations team, Ali decided to join Qonto to be part of a common adventure and deploy concrete projects. Ali and his team worked on creating and maintaining tools, providing analyses, managing banking providers, and carrying out large-scale technical projects for the Operations. • What can he bring to you? Coaching and tools to improve both your soft and hard skills, as well as a very good understanding of Qonto Operations strategy and its underlying challenges. 🏅About you • You are fluent in English • You are eager and very motivated to learn • You feel at ease in a challenging and dynamic environment • You have great logic and critical thinking ability • You demonstrate rigor (a mistake on our tools can cost a lot to our Ops teams!) • You have good communication skills Qonto is an open-minded company. Don’t tick all the boxes? Apply and we’ll let you know if we think you could fit the role. You never know ☺️ 🎁 Perks A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed. - Offices in Paris, Berlin, Milan, Barcelona, and Belgrade; - Tailor-made remote work policy depending on the job you apply for and where you live; - Competitive salary package; - A meal voucher; - Public transportation reimbursement (part or global); - A great health insurance (depending on the country); - Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities; - A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners; - Monthly team events. 💪 Our hiring process: - Interviews with your Talent Acquisition Manager and future managers - A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like We will send you an interview guide so you can best prepare yourself. On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞 To learn more about us: Qonto's Blog | Les Échos I L'Usine Digitale | Courrier Cadres To know how your personal data will be processed during your application process or to request its deletion, please click here . Apply for this job