Spanish - Production Support Analyst

Job Description

Position Description:

This role is hybrid and requires you to be in our downtown Toronto office (250 Yonge Street) / Client's office 2-3 times per week - subject to change at any time.

Your future duties and responsibilities:

• Provide production support for mainframe and DB2 systems
• Manage and implement change management processes
• Track and manage incidents to ensure timely resolution
• Collaborate with cross-functional teams to support banking and finance operations
• Communicate effectively in English and Spanish to support diverse stakeholders
• Utilize Windows and Java environments for various support tasks
• Adapt to changing on-site requirements and maintain flexibility in work schedule

Required qualifications to be successful in this role:

• Previous Production Support experience
• Proficiency in Mainframe and DB2
• Experience in Change Management
• Proficiency in Incident Tracking/Management
• Knowledge of the Banking/Finance domain
• Strong communication skills in both English and Spanish
• Familiarity with Windows and Java environments

Skills:

• Business Development
• Change Management
• Incident Management
• Java
• Spanish
• Banking

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Come join our team—one of the largest IT and business consulting services firms in the world.