Reliability Engineering Manager, Platform

Job Description

Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more. In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises. Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information. Our mission At Contentsquare, all employees share one goal: to help brands create exceptional online experiences with our industry-leading digital experience analytics platform. The Platform mission is to lead the Platform and Infrastructure in CS, for us, that means 2 main things: - Manage and operate state-of-the-art multi-cloud, high-scale SaaS - Support our developers from build to production. Make it efficient and simple for them to do magic Our tech stack We host our SaaS on AWS and Azure. We run our stateless applications on Kubernetes and are on our way to running stateful ones as well. - Our data pipelines use Kafka, Aerospike, Clickhouse, Flink, and RDS. - We manage our entire infrastructure with Terraform, ArgoCD, and Helm. - We use Github and Github-actions for CI, Spinnaker for Deployments, - Observability with Grafana, Prometheus, mimir, ELK, and more... Our values The platform team operates with the mindset and focus on 6 pillars: Observability, Security, Cost, Reliability, Scalability, and Dev experience. Main challenges - Support the growth of engineering teams and technologies - Enhance production resiliency and scalability - Perfect our observability, cost, and security of our SaaS - Make our development experience simple, accessible, powerful - Unify 3 companies' technical stacks The opportunity As an Engineering Manager in the Platform organization, you will own the Production Reliability scope in Contentsquare, helping more than 400 developers to work with confidence and efficiency. From build to production, ensuring their tools, processes, and working environment are conducive to their best work. As a leader in R&D, you will significantly impact our SaaS product reliability. You will play a critical and active role in the day-to-day operations. This is an excellent opportunity to be one of the key leaders of R&D.

What you’ll do

• You will manage a team and continue to grow, train and mentor it
• You will work on vision and strategy for Platform Reliability
• Take a big part in the leadership of Platform, striving for improvements everywhere
• You will have the opportunity to play a big part in the leadership of R&D
• Collaborate with many dev teams on architecture, design and planning
• Manage big and important projects on multi cloud environments
• Own, improve and advocate for production stability and performance
• Work with all major technologies relevant to manage high scale SaaS and big data environments on public clouds (AWS & Azure)
• You will work closely with all our top engineers and management, reporting to Senior Director of Platform Reliability

What would make you a good fit

• You have experience working for a SaaS company
• 5+ years DevOps or SRE experience, preferably in a global company
• 4+ years of experience as a manager
• You are data driven and you love numbers. Working closely with dev teams for benches and calculations on scale and needs
• You care about developer’s experience and you think about ways to continuously improve their efficiency and joy working with Platform tools
• You are very curious and technical. You have hands-on experience.
• You can take on yourself to lead cross functional technical projects
• You adapt quickly in a changing environment and you always reconsider your methods
• You have a strong will to go beyond yourself
• You are a great team player
• You want to be part of an amazing fast-growing & international company
• You're fluent in English (spoken, written)
• You have Work Hard and Play Hard spirit

Why you should join Contentsquare: ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits ▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact ▪️ Our clients, partners and investors love our industry-leading product To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight: ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year ▪️ Work flexibility: hybrid and remote work policies ▪️ Generous paid time-off policy (every location is different) ▪️Immediate eligibility for birthing and non-birthing parental leave ▪️Wellbeing and Home Office allowances ▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success ▪️We offer many benefits in various countries -- ask your recruiter for more information We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here . Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Apply for this job