Technical Consulting Engineer II (Full Time) Mexico

Job Description

Application window is expected to close on 11/12/2024.

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Who You’ll Work With

Engage with a wide, diverse customer base to enable users to get the most from their technology. As a newly hired TCE, you will join a cohort in our onboarding program designed to build your technical expertise in Cisco-specific technologies and develop your customer engagement skills. This dynamic program gets you ready to work on one of our specialized technology teams.

What You’ll Do

As a Customer Experience Technical Consulting Engineer, you will work on innovative technology with a keen focus on enabling Cisco's global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to innovate and push boundaries. You will make a proven impact on network infrastructure and solutions like security, mobility, collaboration, and cloud.

You will be tasked with resolving our customers' hardest problems. You'll soon become a technical expert in a Cisco product or solution. You will troubleshoot customer networks in real time, decipher logs, recreate issues in our advanced labs, work with Cisco Engineering to find, investigate and fix software and hardware bugs, and more. Coupling your technical expertise with your customer management skills, you will become the trusted technical advisor our customers turn to in their hour of need.

Who You Are

As a Technical Consulting Engineer, you are a master of communication , articulating complex technical concepts with clarity and confidence to diverse audiences. Your collaboration skills are top-notch, enabling you to work seamlessly with multi-functional teams and partners.

Your enthusiasm for learning is infectious, and you are committed to expanding your knowledge through self-study and continuous professional development. You possess a curiosity that drives you to stay abreast of the latest industry trends and technologies.

Organization is second nature to you. You have a proven ability to prioritize tasks, manage your time effectively, and meet deadlines without compromising the quality of your work.

You are an exceptional teammate, known for your client-centric approach and dedication to delivering outstanding service. Your interpersonal skills allow you to build and maintain positive relationships with clients, ensuring their needs are met with professionalism and empathy.

At the heart of your professional ethos is a passion for problem-solving. You thrive on tackling challenges and devising innovative solutions that address immediate issues and contribute to the organization's broader goals.

If you are eager to apply your unique blend of soft skills to make a tangible impact, we invite you to join our team and channel your drive into creating solutions that matter.

Minimum Qualifications

• Including but not limited to an upcoming graduate/graduate (within 2 years of graduation) of a technical degree or certification program from a Technical Boot Camp, Apprenticeship, Community College or 4-year University.
• Must be fluent in English (written and verbal).
• Working knowledge of layer 2 / layer 3 protocols and technologies, including: Spanning Tree, DHCP, Routing Protocols (OSPF, RIP, EIGRP, BGP), Multicast, MPLS, IWAN, QoS, VLAN and VTP, Etherchannel , VSS, SPAN / RSPAN
• Evidence of continuous and self-guided learning in a technology field, which could include online courses, certifications, or documented self-study.
• Must reside in Mexico City or Metropolitan Area, as regular in-office attendance is required .
• Legally authorized to live and work in the country for which you’re applying, without the need for visa support or sponsorship

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (40 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!