Job Description

The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Do you want to work for one of the world’s largest luxury beauty brands?
Do you want to work for a company that delivers value to its customers on a daily basis?
Do you want to join a talented, multi-lingual and fun team?

We are looking for

Telecommunication Services Manager

to join our team in Budapest!

The role:

This key role will work closely with a third-party provider and internal teams to consolidate billing and optimize telecom spend with large and regional carriers. This role requires strong project management, vendor engagement, and telecom expense management expertise, with a focus on driving cost efficiencies across global mobile services.

Responsibilities:

• This role is responsible for Telecommunication Expense management for all Brands and Functions and Region including mobile procurement, mobile optimization and fixed lines.
• Engage with third-party provider to implement Mobile Managed Services across the UK, EMEA, LATAM, and APAC regions.
• Manage the consolidation of billing and optimization of telecom spend for major carriers
• Oversee a phase-based implementation, ensuring realization of savings.
• Provide regular updates and reports on spend, cost savings, and carrier performance to key stakeholders.
• Contribute to the development of long-term global telecom management strategies, leveraging insights from the MMS deployment.
• Maintain the telecom management program already implemented in North America.
• Manage stakeholder escalations, resolve issues and implement stakeholder engagement processes and cadences
• Review and optimize daily operational processes and activities identifying ways to improve efficiencies and opportunities for automation
• Lead a team of customer care and expense management professionals.
• Ensures all daily activities are delivered in an effective and timely manner and that all support and resources needed are available for success
• Coaches and counsels operations team members on proper engagement strategy techniques and proper email communication format
• Keep internals stakeholders satisfied through capturing & executing on requirements, managing improvement initiatives, solutioning, defining and tracking service metrics.
• Conduct stakeholder operational reviews; ensure all SLAs/KPIs to our stakeholders are met, flag and escalate operational risks & concerns in a timely fashion (as required)
• Lead continuous improvement through process standardization/re-design, automation, and other enabling technologies
• Lead the identification, scoping, and prioritization of continuous improvement initiatives

Requirements:

• BSC degree in Business, Economics, or related field
• 8+ years of relevant expense management services delivery experience
• 2+ years of people management experience
• 5 + years of relevant process improvement experience
• Experience working with geographically dispersed team & customer base
• Prior experience managing telecommunication service providers
• Ability to lead, influence & motivate colleagues/partners
• Ability to think strategically and communicate effectively in a fast-moving, rapidly changing environment
• Expertise in MS Excel, PowerPoint, Word, Service NOW
• Leadership and project management skills
• Ability to partner both with internal stakeholders and external partners to drive more efficent operations.
• Specific experience and thought leadership in maximizing productivity through various tools and methods.
• Excellent interpersonal skills with a proven ability to communicate at various levels within the organization and with external parties
• Ability to establish and document processes, guidelines and policies

Our hybrid work model:

At ELC, we believe that efficiency doesn’t depend on being in the office five days a week. To support work-life balance, we offer our office-based colleagues the opportunity to work from home up to 10 days per month.

Our Benefits:

At ELC, we’re excited to offer you a variety of benefits; enjoy exclusive discounts on our premium brands including Estée Lauder, Tom Ford, Jo Malone London, La Mer, and many more. We also provide a yearly bonus to recognize your contributions. You’ll also have access to our flexible cafeteria plan, providing personalized options for your specific needs. Get active with the AYCM sport pass program available as a self-financed option tailored to your fitness goals. We also provide 24/7 mental health support through Magellan Healthcare, ensuring you and your family have access to professional counseling whenever needed. Additionally, enjoy free access to LinkedIn Learning for continuous development, and take advantage of our mobile fleet plan.

We are an equal opportunity employer. We welcome applications from candidates of all backgrounds. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability.