Salesforce Administrator II

Job Description

Laserfiche is a software company dedicated to excellence and innovation that supports organizations worldwide in optimizing business processes and unlocking new possibilities. If you’re passionate about digital transformation, thrive in a collaborative environment, and enjoy a culture of innovation, Laserfiche may be the right place for you.

We’re seeking an experienced Salesforce Administrator II. In this role, you will be responsible for Salesforce and marketing automation projects, systems administration, platform configuration, licensing management, maintenance, end-user support and working cross-departmentally to refine and improve business processes.

This role plays a vital part in our Business Transformation Office (BTO), a key department within Laserfiche. BTO is dedicated to developing cutting-edge, enterprise-wide solutions that transform how we work.

Location:

• Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
• Remote work from home on Mondays and Fridays

About the Role – Key Responsibilities

Project Management (10%)

• Lead Salesforce-related projects from planning to execution, including requirements gathering, project scope, budget, timeline, contracts, and implementations
• Collaborate with stakeholders to define and document project goals, deliverables and align Salesforce solutions with business objectives
• Proactively identify opportunities to leverage Salesforce capabilities to drive innovation and improve business processes

Salesforce Configuration and Optimization (50%)

• Manage and implement marketing automation platforms and Salesforce configurations, including standard/custom objects, fields, record types, page layouts, Lightning pages, validation rules and formula fields
• Develop and update project documentation including design documents, data flow diagrams, test plans, run books and end user documentation
• Create and update declarative automation (flows, processes, workflows) to streamline business processes and increase efficiency
• Optimize Salesforce for scalability, performance and user experience based on evolving business needs

Dashboard and Reporting (20%)

• Create and maintain customized Salesforce reports and dashboards that provide actionable insights into the sales pipeline, customer experience, support and other areas
• Ensure data accuracy working with Sales Operations and alignment with OKRs for various departments

Administration and Security (20%)

• Manage user roles, permissions, and access within Salesforce to maintain security best practices and ensure cost-effective allocation of licenses and usage
• Onboard new users and provide training sessions to promote effective use of Salesforce
• Offer ongoing support for user inquiries, troubleshooting issues and identifying areas for improvement
• Implement and enforce Salesforce and marketing automation platform security, profiles, permission sets and sharing settings to protect data and comply with security policies
• Conduct regular security audits, including monitoring user permissions and access to sensitive information
• Respond to data subject requests and support ongoing data privacy and security initiatives

About You – Essential Qualifications

• Salesforce Administrator certification required, along with optional additional Salesforce certifications (e.g., Advanced Administrator, Business Analyst, Marketing Cloud, Sales Cloud, Service Cloud, CPQ Specialist, Experience Cloud)
• Configuration and administration experience with Sales Cloud required
• Experience with Service Cloud, CPQ and Revenue Cloud preferred
• Excellent project management, problem-solving and multi-tasking abilities
• Proven ability to work independently, prioritize tasks and thrive in small, dynamic team environment
• Strong communication and interpersonal skills to work effectively with cross-functional teams
• Self-starter with a focus on innovation and continuous improvement
• Bachelor’s degree in business, computer science, engineering, math, or related fields
• 3 - 6+ years of experience as a Salesforce Administrator

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills and years of experience amongst other factors.

• $105,000 - $140,000 per year

Perks & Benefits at a Glance

• Generous time off:
  • 15 Days of Vacation
  • 3 Floating Holidays
  • 2 Paid Volunteer Days
  • 9 Paid Holidays
• Hybrid Work Environment
• Free Parking: covered and EV charging stations
• Various 401 (k) Investment Options and Generous Company Match
• HMO and PPO Medical Care Options (Employees are fully covered under HMO)

Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.

About Us
Laserfiche is the leading global provider of intelligent content management and business process automation. The Laserfiche® platform enables organizations in more than eighty countries to transform into digital businesses. Customers in every industry—including government, education, financial services, and manufacturing—use Laserfiche® to boost productivity, scale their business and deliver digital-first customer experiences. Our employees in offices around the world are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.

Learn more about our team here.

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/

or 562-988-1688.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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