Job Description

About the Role

We are looking for a team member who can educate and evangelize this mission to every office in the world. As a member of the Renewals team, you will help define our strategy to maximize retention and drive expansion while providing a great customer renewal experience. This role will be part of the Revenue and Success team where our goal is to be the most innovative, efficient, and effective customer team B2B has ever seen. Envoy is a rapidly expanding business, and there are many opportunities for career progression and advancement.

This is a hybrid position that requires at least 3 days a week (Tuesday - Thursday) in our Denver office.

You will

• Own, drive, and lead the renewals lifecycle end-to-end, from the initial outreach to the closing of the renewal transaction itself; focusing on our Scale and SMB customers
• Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close.
• Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams.
• Identify, escalate and forecast at-risk opportunities to minimize customer churn.
• Identify and create cross sell opportunities to maximize revenue growth.
• Identify and close multi-year renewals to mitigate the revenue risk and fluctuation
• Help develop and optimize our renewals program, from playbooks to processes.

You have

• 2+ years in Customer Success / Account Management, preferably with SaaS B2B closing experience.
• Demonstrated track record of continuous, substantial, and demonstrable success in SaaS sales (including over attainment against quota) for at least three years.
• Experience engaging with Procurement & Legal teams and navigating the quote-to-close process.
• Excelled at developing relationships with and becoming a trusted resource for customers.
• Experience managing pipelines with both fast moving transactional deals as well as longer term larger strategic deals.

You are

• A Customer Success professional at heart with a Sales mindset
• Highly organized and efficient in managing your renewals pipeline
• Motivated and resilient in moving individual renewal transactions forward
• Strategic in identifying opportunities to unlock more Envoy value
• An owner and contributor in helping build a new team

You'll get

• A high degree of trust in your ideas and execution
• An opportunity to partner and collaborate with other talented people
• An inclusive community where you feel welcomed and cared for as a person
• The ability to make an immediate impact helping customers create a great workplace experience
• Support for your personal and professional growth

Compensation description

Envoy's compensation package includes market competitive salary, equity for all full time roles, and great benefits. If you are located in Denver, Colorado, our expected cash compensation for this role is $89,100-$105,300 OTE. Final offers may vary within the range provided based on experience, expertise, and other factors.

If you have any questions related to compensation, please contact Recruiting after you apply.

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