Patient Services Specialist - Between Visit Care Coordinator

Job Description

PATIENT SERVICES SPECIALIST - BETWEEN VISIT CARE COORDINATOR

Req #: 239813 Department: UW MEDICINE PRIMARY CARE AT KENT-DES MOINES Job Location: UW Medicine Primary Care Posting Date: 10/08/2024 Closing Info: Open Until Filled Salary: $23.13 - $33.65 per hour Other Compensation: Union Position: Yes Shift: First Shift Benefits: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here. UW Medicine Primary Care - Kent-Des Moines has an outstanding opportunity for a Between Visit Care Coordinator.
WORK SCHEDULE

Full-time, 100% FTE (40 hours per week)

Day Shift

Monday 8:30-5 Tuesday 8-4:30 Wednesday 8:30-5 Thursday 8-4:30 Friday 8-4:30
POSITION HIGHLIGHTS

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth
DEPARTMENT DESCRIPTION
Conveniently located on Pacific Highway South and not far from I-5, UW Medicine Primary Care at Kent/Des Moines offers appointments six days a week, including evenings and same-day appointments. Medical advice is available 24 hours a day, seven days a week.
PRIMARY RESPONSIBILITIES

Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart

Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up

Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.

Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership

Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines

Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards

Assist with forms completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc

Other duties as assigned by supervisor
REQUIRED POSITION QUALIFICATIONS

High school graduation or equivalent AND

One year of healthcare, administrative, or customer service experience
OR

An equivalent combination of education/experience
ABOUT UW MEDICINE PRIMARY CARE
UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

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